Q: Where can you ship to?
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q: Will there be color difference when the dreses are made?
A: All of our dresses are made strictly according to your order details. As you know, when shopping online, due to the display deviation and light, slight color difference is really unavoidable. However, dress will still be very beautiful and pretty. You can totally do not need to worry about this.
Q: How do I choose the size on your website?
A: As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart. You need to check our size chart: https://www.mygirlprom.com/pages/size-chart to choose the right size. You may also refer to our measuring guide: https://www.mygirlprom.com/pages/how-to-measure. BTW, you also can send us your measurements, we are willing to offer suggestions.
Q: Can I change the size and color of dress after payment?
A: We do understand that people tend to change mind frequently when choosing a dress. If the dress is made in stock, we can accept the changing on size or color if the dress has not been shipped off. But most of our dresses are made to order, our tailors will begin selecting materials and cutting fabrics based on your requirement after we confirm your order. Anyway, we still give our customers 24 hours if they want to change their mind. We accept the changing on size and color within 24 hours. Changing after 24 hours are not recommended. Please understand.
Q: My figure is very petite, only 149cm tall, and I worry that the dresses are too long.
A: We are willing to adjust the length of the dress as you requested. Please tell us your hollow to floor length in the Remark Box when you place your order and we will adjust for you for free.
Q: Can this dress be made into a zippered back?
A: As a professional online shop, our experienced dressmakers are good at making the dresses in different back style according to our customers' specifications. When you place the order, please write down your requirements in the Remark Box and then we will know.
Q: What online payment methods do you currently accept?
A: We accept PayPal currently. Payment is traceable. Using your PayPal account you can trace the status of your payment.
When you make the payment for your order, you need not use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, Mygirlprom will not see your credit card number, which will minimize the risk of unauthorized use.
Q:How can I track my package?
A: Once your order is shipped, tracking information is sent to your email. If you cannot locate your tracking information in your shipping confirmation email, please contact firstname.lastname@example.org
Q:I received the wrong product, what steps do I take to receive the correct product?
Please contact us at email@example.com to resolve the issue. Thank you.